Job Description
Join our dynamic IT team in Anchorage, Alaska as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. With a competitive salary and a $5,000 sign-on bonus, this role offers immediate financial rewards while building your career in technology. Enjoy our collaborative work environment, comprehensive benefits package, and opportunities for professional growth.
Why TechCorp Solutions? We pride ourselves on innovation, employee development, and creating a positive work-life balance. Our Anchorage-based team thrives on solving complex challenges while maintaining a supportive culture. This position includes remote flexibility options and access to cutting-edge IT tools.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Diagnose and resolve system malfunctions, including Windows OS, Microsoft Office, and business applications
- Document all interactions and solutions in ITSM system with detailed ticketing
- Collaborate with senior IT staff on escalated technical issues and system improvements
- Conduct user training sessions on new technology and security protocols
- Monitor system performance and proactively address potential infrastructure issues
- Assist with hardware/software deployments and asset management
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ certification (or equivalent technical certification)
- Proficiency in Windows OS, Microsoft 365, and basic networking concepts
- Strong troubleshooting skills with ability to analyze complex technical issues
- Excellent communication skills with proven customer service experience
- Ability to work independently and prioritize tasks in fast-paced environments
- Experience with ITSM tools (e.g., ServiceNow, Jira) preferred
- Valid Alaska driver's license (occasional site visits required)