Job Description
Join our award-winning IT team in San Antonio! TechSolutions Inc. is seeking a dynamic Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a collaborative environment, cutting-edge tools, and clear career advancement paths. If you're passionate about solving technical challenges and providing outstanding customer service, we want to meet you!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve Windows/macOS, networking, and application problems
- Document all interactions and solutions in ServiceNow ticketing system
- Onboard new employees with device setup and account provisioning
- Collaborate with senior engineers on complex escalations
- Conduct routine system maintenance and updates
- Train users on cybersecurity best practices
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, macOS, and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Experience with ServiceDesk Plus or similar ticketing systems
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license required for occasional on-site support