Job Description
Join TechFlow Solutions Inc. as a Help Desk Support Specialist in Riverside, CA! We're seeking tech-savvy professionals to deliver exceptional customer support while enjoying the benefit of weekly pay. As a key member of our IT team, you'll troubleshoot hardware/software issues, maintain system integrity, and empower users with seamless technology solutions. Our modern office culture emphasizes growth, collaboration, and work-life balance.
Why Apply? Weekly paychecks, comprehensive benefits package, and opportunities for professional certification. No more waiting for monthly payouts – get paid every week for your hard work!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support to 100+ employees
- Manage Active Directory accounts and permissions
- Deploy and maintain software updates via SCCM
- Document tickets in ServiceNow with detailed resolution steps
- Collaborate with network team on infrastructure projects
- Train users on security protocols and best practices
Qualifications
- 2+ years of desktop support experience in corporate environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and Microsoft 365
- Strong knowledge of TCP/IP networking fundamentals
- Experience with ticketing systems (ServiceNow preferred)
- Excellent written and verbal communication skills
- Ability to lift 20lbs for equipment maintenance