Job Description
Are you a tech-savvy problem solver looking for an opportunity to grow your career in the heart of Northern Nevada? Apex IT Solutions is seeking a dedicated and proactive Help Desk Support Specialist to join our dynamic team.
As a pivotal part of our IT department, you will serve as the first line of defense for our employees, ensuring seamless access to technology and resolving issues with a focus on remote-friendly support strategies. If you have a passion for technology and a customer-first approach, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to employees via phone, email, and remote access tools like TeamViewer and AnyDesk.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and prioritize help desk tickets within our Zendesk ticketing system, ensuring SLA compliance.
- Install, configure, and maintain workstations, printers, scanners, and peripheral devices.
- Create and maintain detailed technical documentation and knowledge base articles.
- Collaborate with the network engineering team to implement security patches and software updates.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience is preferred.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong working knowledge of the Microsoft Windows operating system and Microsoft Office Suite.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira) is a plus.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Flexibility to work in a hybrid environment with a remote-friendly mindset.