Job Description
Join our award-winning IT support team as a Help Desk Specialist! We're seeking a tech-savvy professional to deliver exceptional remote support to our growing client base in Chandler, AZ. Enjoy a flexible work-from-home setup while solving complex technical challenges and driving customer satisfaction. Our competitive package includes professional development stipends and quarterly team retreats.
Responsibilities
- Resolve Tier 1-2 technical issues via phone, chat, and remote access
- Deploy and configure hardware/software systems across 500+ endpoints
- Document solutions using ITIL-compliant ticketing systems
- Collaborate with senior engineers on network security incidents
- Train clients on cybersecurity best practices
- Optimize support workflows using automation tools
- Conduct quarterly system health audits
Qualifications
- 3+ years in enterprise-level help desk support
- CompTIA A+/Network+ certification required
- Expertise in Microsoft 365 and Active Directory
- Experience with ServiceNow or Jira ticketing systems
- CCNA or equivalent networking certification preferred
- Proficiency in PowerShell scripting
- Strong written communication skills
- Ability to manage 20+ tickets daily