Job Description
Are you a tech-savvy problem solver looking for a rewarding career? TechHorizon Solutions is currently seeking a highly motivated Help Desk Support Specialist to join our dynamic team in Fort Wayne, IN. We offer a flexible, hybrid work environment that empowers employees to succeed both in the office and from home.
In this role, you will be the first point of contact for our internal users, ensuring seamless access to technology resources. We value innovation, customer service excellence, and professional development. If you have a passion for IT support and want to grow your career in a supportive environment, we want to hear from you.
Why Join TechHorizon?
- Hybrid Work Model: Enjoy the balance of collaborating in our Fort Wayne office and working remotely.
- Competitive Pay: Earn a salary between $55,000 and $70,000 based on experience.
- Professional Growth: Access to certifications, training programs, and clear career progression paths.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools to internal employees.
- Log, track, and manage all IT service requests and incidents using our ticketing system (e.g., ServiceNow, JIRA).
- Troubleshoot hardware, software, and network connectivity issues to ensure minimal downtime for the organization.
- Assist with the installation, configuration, and maintenance of end-user devices, including laptops, printers, and mobile devices.
- Conduct user onboarding sessions and provide ongoing training on software applications and security protocols.
- Collaborate with the IT infrastructure team to resolve escalated technical issues and improve service delivery.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, IT, or related field preferred.
- 1-3 years of professional experience in Help Desk, Technical Support, or IT Service Desk roles.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Experience with ticketing systems and remote desktop software (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Flexibility to work a hybrid schedule (on-site in Fort Wayne, IN + remote).