Job Description
Launch Your IT Career with Paid Training
Are you looking for a rewarding career in Information Technology without the need for a traditional four-year degree? Boston Tech Solutions is now accepting applicants for our exclusive Paid Training Program designed to launch you into a high-demand Help Desk Support role. This is a fantastic opportunity for motivated individuals in Boston, MA, to gain hands-on technical experience while earning a competitive salary.
As part of our growing support team, you will undergo a structured training curriculum covering essential IT concepts, networking basics, and customer service excellence. Upon successful completion of the training program, you will be fully equipped to handle complex technical issues and provide exceptional support to our corporate clients.
Responsibilities
- Provide first-level technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware and software issues for internal employees.
- Manage and prioritize incoming service tickets using industry-standard help desk software.
- Document all technical interactions, resolutions, and steps taken in the ticketing system.
- Collaborate with senior IT staff to resolve escalated technical problems efficiently.
- Assist in the deployment and maintenance of company hardware and peripherals.
Qualifications
- High school diploma or GED is required; Associate’s degree in Computer Science or IT is a plus.
- Basic knowledge of Windows operating systems and Microsoft Office Suite.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills with a customer-centric attitude.
- Willingness to complete a comprehensive paid training program (paid during training).
- Reliable internet connection and a dedicated workspace are required for remote training components.