Job Description
Launch your IT career with our comprehensive paid training program for Help Desk Support Specialists! InnovateTech Solutions is seeking motivated individuals in Charlotte, NC to join our dynamic team. No prior experience required – we provide all the technical training you need to succeed. Enjoy competitive pay, full benefits, and a clear path to career growth in a rapidly expanding tech sector. Our 8-week paid training covers essential IT skills, customer service excellence, and industry certifications. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Provide exceptional technical support to resolve hardware/software issues
- Manage ticket systems and document troubleshooting processes
- Install, configure, and maintain desktop/laptop systems
- Deliver user training on new software and systems
- Collaborate with IT teams on network security initiatives
- Monitor system performance and implement preventive measures
- Adhere to ITIL best practices for service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification during training
- Reliable transportation to our Charlotte facility