Job Description
Launch your IT career with our comprehensive paid training program for Help Desk Support Specialists in Plano, TX! We're seeking motivated individuals with a passion for technology to join our dynamic team. No prior experience required – we provide everything you need to succeed.
Our 8-week paid training covers troubleshooting, system administration, customer service excellence, and industry certifications. Upon completion, you'll transition into a full-time role with competitive benefits, growth opportunities, and a supportive work environment.
If you're ready to start a rewarding career in IT and want hands-on training with industry experts, apply today to join our innovative team in Plano!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document incident tickets and resolutions using ITSM tools
- Collaborate with senior engineers to resolve complex problems
- Deliver exceptional customer service via phone, email, and chat
- Install and configure workstations and peripherals
- Conduct system audits and implement security protocols
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and drug screening
- Reliable transportation to our Plano office