Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals for our Help Desk Support Specialist role in sunny San Diego. No prior experience required – we provide hands-on training in network troubleshooting, system administration, and customer service excellence. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment. Join our mission to deliver exceptional IT support while growing your technical expertise.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Document tickets and solutions using ITSM tools (ServiceNow/Jira)
- Train users on new systems and best practices
- Collaborate with senior engineers on complex escalations
- Monitor system performance and security protocols
- Conduct periodic hardware/software audits
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Strong written/verbal communication abilities
- Customer service mindset with problem-solving aptitude
- Ability to learn technical concepts quickly
- CompTIA A+ certification (provided during training)
- Valid driver's license (for occasional site visits)