Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our Austin-based help desk team. No prior experience required – we provide hands-on training in cutting-edge technologies, customer service excellence, and troubleshooting methodologies. Join a dynamic environment where your growth is our priority and gain valuable certifications while earning a competitive salary.
Our 8-week paid training curriculum covers Windows/macOS support, network fundamentals, ticketing systems, and security protocols. Upon completion, you'll transition to a full-time role supporting enterprise clients with 24/7 availability. Enjoy Austin's vibrant tech scene while building a stable career path with advancement opportunities to systems administration or cybersecurity.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop for 500+ enterprise users
- Diagnose and resolve hardware/software issues including OS, networking, and peripheral problems
- Utilize ticketing systems (Jira/Zendesk) to document cases and maintain SLAs
- Escalate complex issues to Tier 2/3 engineers with detailed documentation
- Conduct user training on security protocols and best practices
- Collaborate with cross-functional teams during system implementations
- Maintain accurate asset inventory and configuration records
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving abilities and customer service mindset
- Basic familiarity with Microsoft Office suite and internet navigation
- Excellent verbal/written communication skills in English
- Ability to work flexible shifts including nights/weekends after training
- CompTIA A+ certification (or willingness to obtain during training)
- Valid Texas driver's license for occasional on-site support