Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our Help Desk Support team in Saint Paul, MN. No prior experience required – we provide all necessary training to transform you into a technical support expert. Enjoy competitive compensation, career advancement opportunities, and a supportive work environment. Apply today to start your journey in technology!
Responsibilities
- Provide exceptional technical support to resolve hardware/software issues
- Diagnose and troubleshoot network connectivity problems
- Document all interactions in our ticketing system
- Train end-users on company software and best practices
- Collaborate with IT teams to implement system improvements
- Maintain accurate inventory of IT assets
- Adhere to security protocols for data protection
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Customer service experience (retail/food service acceptable)
- Ability to learn technical concepts quickly
- Must pass background check and drug screening
- Valid Minnesota driver's license (for occasional equipment transport)