Job Description
Are you ready to launch a rewarding career in Information Technology without the need for prior experience? Apex Tech Solutions is currently seeking motivated individuals to join our team as Help Desk Support Specialists.
We offer a comprehensive paid training program designed to equip you with the essential skills needed to excel in a corporate IT environment. Whether you are looking to switch careers or start your journey in tech, this is your opportunity to grow with a forward-thinking company.
Why Join Us?
- Full tuition reimbursement and paid certification preparation.
- Supportive mentorship from senior IT professionals.
- Opportunity for rapid career advancement.
What You Will Do:
- Provide top-tier technical support to internal employees via phone and email.
- Diagnose and resolve hardware and software malfunctions efficiently.
- Manage user accounts, permissions, and password resets.
- Maintain accurate documentation of technical issues and resolutions in our ticketing system.
- Collaborate with the IT team to implement software updates and security patches.
- Assist in the setup and configuration of new workstations and peripherals.
Responsibilities
- Provide Tier 1 technical support to end-users regarding hardware and software issues.
- Troubleshoot network connectivity problems and resolve password reset requests.
- Log and track all support tickets in the CRM system with high accuracy.
- Install, configure, and maintain desktop applications and operating systems.
- Communicate technical solutions clearly to non-technical staff members.
- Collaborate with the senior IT team to improve help desk processes.
Qualifications
- High school diploma or GED equivalent required; Associate degree in IT preferred.
- Basic understanding of computer operating systems (Windows/macOS) is a plus.
- Strong customer service orientation with excellent communication skills.
- Willingness to undergo intensive paid training and certification exams.
- Ability to work independently and manage time effectively.
- Aptitude for problem-solving and attention to detail.