Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Lincoln, NE. No prior experience required – we'll equip you with industry certifications and hands-on expertise to thrive in a fast-paced tech environment. Join our collaborative team dedicated to delivering exceptional IT support and driving innovation.
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity, system performance, and security concerns
- Document incidents, resolutions, and asset configurations in ITSM systems
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex escalations
- Monitor system health and proactively address potential issues
- Maintain accurate inventory of IT assets
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly
- CompTIA A+ certification (or willingness to obtain during training)
- Valid Nebraska driver's license (for occasional site visits)