Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our Charlotte-based Help Desk Support team. No prior experience required – we provide hands-on training in industry-standard tools, systems, and customer service excellence. Our structured 8-week program covers troubleshooting, network basics, ticket management, and remote support protocols. Upon completion, you’ll transition to a full-time role with competitive benefits, career advancement opportunities, and a supportive team environment. If you’re passionate about technology and helping others, this is your gateway to a stable IT career in one of America’s fastest-growing tech hubs.
Responsibilities
- Provide tier-1 technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues using remote tools and ticketing systems
- Document all interactions and resolutions in IT service management software
- Collaborate with senior engineers on complex escalations and system improvements
- Contribute to knowledge base articles and user documentation
- Maintain security protocols while handling sensitive customer information
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and proficiency with Microsoft Office Suite
- Strong problem-solving and critical thinking abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Reliable transportation and punctuality