Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Milwaukee to join our innovative team. No prior experience required – we provide hands-on training in networking, security, and troubleshooting. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment.
Why join us?
- 4-week paid training program ($18/hour)
- Comprehensive health/dental/vision benefits
- Clear advancement path to senior roles
- Modern tech equipment and resources
Responsibilities
- Provide remote and on-site technical support to users
- Diagnose hardware/software issues via ticketing systems
- Install and configure workstations and peripherals
- Document all interactions and resolutions in CRM
- Collaborate with IT teams on system improvements
- Conduct basic network troubleshooting
- Train end-users on new technologies
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong problem-solving and communication skills
- Basic knowledge of Windows/macOS systems
- Customer service experience (1+ years)
- Ability to lift 25 lbs for equipment handling
- Valid Wisconsin driver's license (required for onsite support)
- CompTIA A+ certification (provided during training)