Job Description
Join our award-winning IT team and kickstart your career in technology! We're seeking motivated Help Desk Support Specialists in Virginia Beach, VA, with comprehensive paid training programs designed for career changers and recent graduates. No prior IT experience required – we'll teach you everything you need to know about troubleshooting, system administration, and customer support in a dynamic corporate environment.
Our 12-week paid training program includes hands-on labs, vendor certifications (CompTIA A+, Google IT Support), and mentorship from senior engineers. After training, you'll provide frontline technical support to 500+ employees, resolving hardware/software issues, maintaining network infrastructure, and delivering exceptional customer service.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage user accounts, permissions, and Active Directory administration
- Deploy and configure workstations, peripherals, and network equipment
- Document incident tickets, knowledge base articles, and standard operating procedures
- Provide remote and on-site technical support with 30-minute SLA response
- Collaborate with network security team on vulnerability remediation
- Train end-users on new software implementations and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic familiarity with computer hardware/software concepts
- Strong problem-solving and analytical thinking abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and empathy
- Ability to lift 30lbs for equipment handling
- Valid driver's license (occasional site visits required)
- Willingness to obtain CompTIA A+ certification during training