Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our Help Desk Support team in Charlotte, NC. No prior experience required – we provide all necessary training to transform you into a technical support expert. Enjoy a supportive environment, competitive benefits, and clear growth opportunities within our expanding organization.
What We Offer:
- 6-week paid technical training program ($20/hour during training)
- Full-time position with health benefits after training completion
- Career advancement paths to network/system administration
- Modern office in Uptown Charlotte
- 401(k) matching and professional development stipend
Responsibilities
- Provide remote and in-person technical support to employees via phone, email, and ticketing systems
- Troubleshoot hardware/software issues including Windows OS, Microsoft Office 365, and network connectivity
- Install, configure, and maintain desktop/laptop computers and peripherals
- Document support cases and maintain accurate knowledge base articles
- Collaborate with IT teams to resolve complex infrastructure issues
- Conduct new hire equipment setup and orientation
- Participate in continuous improvement of support processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly
- Comfortable working in a fast-paced, team-oriented environment
- Valid driver's license (occasional onsite support required)
- Pass background check and drug screen
- Must be authorized to work in the United States