Job Description
Join our award-winning IT team and launch your career in tech! We're seeking motivated individuals for our paid Help Desk Support training program in Charlotte. No prior experience required – we provide comprehensive hands-on training on industry-standard tools and systems. This full-time role offers growth opportunities into network administration, cybersecurity, and cloud computing. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in Charlotte's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document tickets accurately using ITSM software (ServiceNow/Jira)
- Escalate complex issues to senior technicians with clear problem documentation
- Conduct user account management and basic system administration tasks
- Contribute to knowledge base creation and process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic computer literacy with ability to learn technical concepts quickly
- Exceptional customer service and communication skills
- Strong problem-solving abilities and attention to detail
- Willingness to obtain CompTIA A+ certification during training
- Availability for 8-week paid training program (Monday-Friday, 9am-5pm)
- Valid driver's license and reliable transportation