Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals for our Help Desk Support Specialist role in Louisville, KY. No prior experience required – we provide all the training needed to succeed. Join our dynamic team and gain hands-on experience with cutting-edge technology while building a foundation for long-term growth in the IT field.
What We Offer:
- 4-week paid technical training program
- Competitive salary with performance bonuses
- Career advancement opportunities
- Comprehensive benefits package
- Modern, collaborative work environment
Responsibilities
- Provide first-line technical support to users via phone, email, and chat
- Troubleshoot hardware/software issues and implement solutions
- Install, configure, and maintain computer systems and networks
- Document issues and resolutions in IT service management system
- Train users on new technologies and best practices
- Collaborate with senior IT staff on complex escalations
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and problem-solving skills
- Strong customer service orientation
- Ability to learn technical concepts quickly
- Excellent communication and interpersonal skills
- Self-motivated with strong attention to detail
- Willingness to obtain industry certifications
- No prior IT experience required (training provided)