Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in San Antonio to join our dynamic team. No prior experience required – we’ll equip you with industry-recognized certifications in network troubleshooting, cybersecurity basics, and customer service excellence. Enjoy competitive pay, flexible scheduling, and clear advancement paths into systems administration and cloud computing roles. Join 500+ professionals who transformed their careers through our program!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, chat, and remote access
- Document incidents and resolutions using ServiceNow ticketing system
- Install and configure Windows 10/11 workstations and peripherals
- Conduct user training on Microsoft 365 applications
- Collaborate with Tier 2 engineers for complex network/printer issues
- Maintain inventory of IT assets and assist with deployment projects
- Adhere to ITIL best practices and SLA compliance
Qualifications
- High school diploma or GED required (college preferred)
- Basic computer literacy with willingness to learn technical concepts
- Strong customer service orientation and problem-solving mindset
- Ability to lift 20 lbs and work in a fast-paced environment
- Valid Texas driver’s license for occasional site visits
- CompTIA A+ certification training included (exam fees covered)
- Spanish bilingual skills a plus for diverse client base