Job Description
Are you looking for a rewarding career in Information Technology but don't have the experience yet? Atlanta Tech Solutions is seeking a motivated Help Desk Support Specialist to join our growing team.
As a leader in IT infrastructure, we believe in developing talent from within. We offer comprehensive training and mentorship programs designed to take you from beginner to pro in no time.
Why Join Us?
We provide a collaborative environment where your growth matters. You will be the first point of contact for our internal employees, resolving technical issues and ensuring smooth daily operations.
Key Benefits:
• Competitive salary and comprehensive health benefits
• Paid training and certification support
• Career advancement opportunities
• Modern office environment in the heart of Atlanta
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware and software issues.
- Troubleshoot printer connectivity, network access, and operating system errors.
- Maintain accurate records of support tickets and resolutions in our CRM system.
- Assist with the onboarding process for new hires, setting up their workstations and accounts.
- Collaborate with senior IT staff to escalate complex issues efficiently.
- Stay updated on new software updates and internal protocols.
- Monitor system performance and report minor issues to the infrastructure team.
Qualifications
- High school diploma or equivalent required (Associate's degree preferred).
- Basic understanding of computers, Windows OS, and internet browsing.
- Strong desire to learn and grow within the IT field.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Customer-focused attitude with a problem-solving mindset.
- Reliable transportation (if required for on-site support).