Job Description
Welcome to Apex Digital Solutions!
We are seeking a motivated Help Desk Support Specialist to join our dynamic team in Fort Wayne, IN. If you have a passion for technology and a desire to start a career in IT but lack formal experience, we want to hear from you. We pride ourselves on providing top-tier training and a clear path for career growth.
Why You’ll Love Working Here:
- Zero Experience Required: We provide comprehensive on-the-job training.
- Growth Opportunities: Fast-track career progression into senior IT roles.
- Competitive Pay: Earn between $40,000 and $55,000 annually.
- Full Benefits: Health, dental, and vision insurance, plus paid time off.
Don't let a lack of experience hold you back from your dream job. Apply today and take the first step toward a successful IT career!
Responsibilities
- Provide first-level technical support and troubleshooting for employees regarding hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Log and manage support tickets in our ticketing system (e.g., Zendesk or ServiceNow) to ensure timely resolution.
- Communicate technical solutions clearly to non-technical users in a professional and friendly manner.
- Collaborate with senior IT staff to diagnose complex problems and escalate issues when necessary.
- Conduct basic user training sessions on new software and security protocols.
- Monitor system performance and report technical anomalies to management.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy (proficiency in Microsoft Office Suite: Word, Excel, Outlook).
- Strong desire to learn and a willingness to undergo technical training.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Problem-solving mindset and attention to detail.
- Reliable transportation is preferred.