Job Description
Are you ready to kickstart your tech career? TechNova Solutions is seeking passionate Help Desk Support Specialists to join our Denver team! No prior experience is required – we provide comprehensive training to launch your IT career. You'll be the first point of contact to resolve technical issues, ensuring seamless operations for our clients. Join a culture of innovation, mentorship, and growth where your problem-solving skills shine!
What We Offer:
- Free industry certifications (CompTIA A+, Google IT Support)
- Career advancement pathways to senior roles
- Modern downtown Denver office with flexible schedules
- Comprehensive health benefits and 401k matching
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure workstations, laptops, and peripheral devices
- Document troubleshooting steps and ticket resolutions in CRM systems
- Collaborate with senior engineers on complex technical escalations
- Provide exceptional customer service with clear communication
- Maintain inventory of IT assets and equipment
- Participate in continuous training on emerging technologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong customer service orientation and patience
- Ability to learn technical concepts quickly
- Excellent verbal and written communication skills
- Must pass background check and drug screening
- Valid Colorado driver's license for occasional site visits
- Willingness to work flexible hours including occasional weekends