Job Description
Launch your IT career with TechSolve Solutions! We're seeking motivated Help Desk Support Specialists with no prior experience. Our comprehensive training program equips you with essential technical skills while providing hands-on experience in a dynamic environment. Join our award-winning team dedicated to customer excellence and professional growth.
What We Offer:
• Paid 8-week technical training program
• Career advancement opportunities to IT Specialist roles
• Health benefits and 401(k) matching
• Collaborative tech culture with mentorship
Responsibilities
- Resolve Tier 1 technical issues via phone, email, and chat for 200+ daily users
- Deploy and configure Windows/macOS workstations and peripherals
- Document ticket details using ServiceNow with 95% accuracy
- Escalate complex issues to senior engineers with clear context
- Conduct quarterly hardware audits across 5 office locations
- Support Microsoft 365 troubleshooting (Outlook, Teams, SharePoint)
- Contribute to knowledge base articles for recurring issues
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (Windows/macOS, internet navigation)
- Exceptional problem-solving and communication skills
- Ability to learn technical concepts quickly through training
- Customer service mindset with patience and empathy
- Willingness to work rotating weekend shifts (1:4 rotation)
- CompTIA A+ certification (provided upon hire)