Job Description
Launch your IT career with TechSolutions Inc. as a Help Desk Support Specialist in Saint Paul! We're seeking motivated individuals with no prior experience to join our dynamic team and provide exceptional technical support to our clients. This is your opportunity to gain hands-on experience in a supportive environment while growing your skills in customer service, troubleshooting, and network administration. Enjoy competitive pay, comprehensive training, and clear pathways for career advancement. Apply today and take the first step toward a rewarding future in technology!
Responsibilities
- Resolve technical issues via phone, email, and remote support for end-users
- Install, configure, and maintain hardware/software systems
- Document all support tickets and solutions in ITSM systems
- Collaborate with senior engineers on complex technical problems
- Provide user training on software applications and best practices
- Monitor system performance and report potential security risks
- Adhere to ITIL service management protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Exceptional customer service and communication skills
- Ability to troubleshoot hardware/software issues logically
- Patience and problem-solving aptitude
- Willingness to learn new technologies through training
- Valid driver's license and reliable transportation