Job Description
Are you passionate about solving technical puzzles? Apex Tech Solutions is seeking a dynamic Help Desk Support Specialist to join our expanding team in the heart of Miami, FL. As a key member of our IT department, you will provide top-tier technical support to our employees, ensuring seamless operations across our digital infrastructure. We offer an immediate start, competitive benefits, and a collaborative work environment.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist in the deployment of new hardware and software applications.
- Document all incidents, resolutions, and procedures in the knowledge base.
- Maintain a high level of customer service and professional communication.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field.
- Minimum of 1-2 years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Excellent problem-solving skills and the ability to explain complex concepts to non-technical users.
- Must be authorized to work in the United States.