Job Description
Are you a tech-savvy problem solver looking to make a tangible impact in Lubbock, TX? TechHorizon Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic IT team. We pride ourselves on delivering top-tier technical services to our clients, and we need a proactive individual to ensure our systems run smoothly and securely.
In this role, you will be the first line of defense for our users, troubleshooting hardware and software issues, managing user access, and ensuring a seamless technology experience for our employees.
Responsibilities
- Provide Exceptional Support: Deliver first-level technical assistance to end-users via phone, email, and ticketing systems (ServiceNow).
- Troubleshoot & Resolve: Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- System Management: Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Access Control: Manage user accounts, permissions, and security protocols within Active Directory.
- Documentation: Maintain accurate records of incidents, resolutions, and standard operating procedures in the ticketing system.
- Hardware Support: Perform regular inspections and minor repairs on printers, scanners, and office equipment.
Qualifications
- Education: High school diploma or GED required; Associate degree in Computer Science, Information Technology, or related field preferred.
- Experience: 1-3 years of experience in a Help Desk or Technical Support role.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting methodologies.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Ability to work flexible hours, including occasional on-call rotation or evening shifts.