Job Description
Are you a technical problem solver looking for immediate impact?
NV Tech Solutions is seeking a dynamic Help Desk Support Specialist to join our team in Las Vegas, NV. If you are ready to start tomorrow and thrive in a fast-paced environment, we want to hear from you.
We are looking for a candidate who can bridge the gap between complex technology and user needs. As part of our growing IT team, you will be the first point of contact for our internal staff, ensuring productivity is never interrupted.
Why Join Us?
• Immediate Start: Begin your career with us as soon as tomorrow.
• Competitive Pay: Earn between $20.00 and $28.00 per hour.
• Growth Opportunities: Access to ongoing training and career advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain user accounts in Active Directory and manage access permissions.
- Log and track all support requests and incidents in our ticketing system (Zendesk/ServiceNow).
- Install, configure, and troubleshoot desktop operating systems (Windows 10/11).
- Assist with printer setup, mobile device configuration, and software deployment.
- Document technical procedures and update the knowledge base for team reference.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology preferred.
- 1-2 years of professional IT Help Desk or technical support experience.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills with a customer-first attitude.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn).
- Ability to work flexible shifts, including evenings and weekends if required.
- ITIL Foundation certification is a plus.