Job Description
Join TechNova Solutions' award-winning IT support team in Jersey City! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our diverse clientele. As a key member of our digital infrastructure team, you'll troubleshoot complex issues while maintaining our reputation for reliability and innovation. Enjoy competitive benefits, flexible work arrangements, and opportunities for growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage service desk tickets using Jira and ServiceNow platforms
- Provide remote and on-site technical support for 500+ employees
- Document procedures and create knowledge base articles
- Collaborate with network/security teams on escalated incidents
- Train users on cybersecurity best practices and new technologies
Qualifications
- 3+ years of IT help desk experience in corporate environments
- CompTIA A+/Network+ certifications or equivalent
- Expertise in Active Directory, Office 365, and virtualization
- Strong troubleshooting skills for Windows/macOS/Linux systems
- Experience with service desk tools (Jira/ServiceNow preferred)
- Excellent communication and customer service abilities
- Bachelor's degree in IT or related field preferred