Job Description
Join TechSolutions Inc.'s dynamic IT team as a Help Desk Support Specialist in Indianapolis! We're seeking a tech-savvy problem-solver to deliver exceptional user experiences across our enterprise environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative, fast-paced setting. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide tier-1 technical support via phone, email, and remote assistance
- Troubleshoot hardware, software, and network issues with precision
- Install, configure, and maintain desktop/laptop systems
- Document all interactions and resolutions in ticketing systems
- Collaborate with IT teams to escalate complex issues
- Train users on new technologies and security protocols
- Monitor system health and proactively address potential disruptions
Qualifications
- Associate's degree in IT or equivalent experience
- 2+ years in technical support/help desk roles
- Expertise in Windows 10/11 and macOS environments
- Strong knowledge of networking fundamentals
- Exceptional communication and customer service skills
- CompTIA A+ certification preferred
- Ability to prioritize tasks under pressure
- Familiarity with ServiceNow or similar ticketing systems