Job Description
Are you a technical problem-solver looking for an immediate hire opportunity in the heart of Kentucky? Apex Support Systems is seeking a dedicated Help Desk Support Specialist to join our growing IT team.
We offer a dynamic work environment, competitive benefits, and the chance to work with cutting-edge technologies. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Immediate Start Date
- Competitive Salary & Benefits
- Professional Development Opportunities
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Manage and maintain the IT inventory, including laptops, printers, and peripherals.
- Install, configure, and update operating systems and business applications.
- Assist in the setup of new employee workstations and access permissions.
- Document all incidents and resolutions in the ticketing system (ServiceNow/Zendesk).
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent experience.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows (10/11) and Microsoft Office Suite.
- Familiarity with Active Directory and basic networking concepts.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and prioritize multiple tickets in a fast-paced environment.