Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Boston! We're seeking a tech-savvy professional to provide exceptional user support and maintain seamless IT operations. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in technology.
Why Join Us? Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and professional growth. We offer flexible schedules and opportunities for skill development in cutting-edge technologies.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote assistance
- Manage ticketing systems and maintain accurate documentation
- Deploy and configure workstations, laptops, and peripherals
- Collaborate with IT teams on system upgrades and maintenance
- Train users on software applications and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in technical support or help desk roles
- Proficiency in Windows OS, macOS, and mobile platforms
- Strong knowledge of networking fundamentals and cloud services
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Experience with ServiceNow or similar ticketing systems
- Ability to troubleshoot hardware and software issues independently
- Must be authorized to work in the US and available for immediate start