Job Description
Join our dynamic IT team at NashTech Solutions as an immediate hire Help Desk Support Specialist! We're seeking a tech-savvy problem-solver to deliver exceptional user support across Nashville. This contract-to-hire position offers rapid onboarding and growth opportunities in a collaborative environment. If you're passionate about resolving technical challenges and thrive in fast-paced settings, apply today to start your career with us!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Diagnose and resolve desktop, laptop, printer, and mobile device malfunctions
- Manage service desk tickets using Jira/ServiceNow with SLA adherence
- Deploy and configure Windows OS and standard business applications
- Document solutions in knowledge base and maintain asset inventory
- Collaborate with network and security teams on escalated incidents
- Conduct user training on IT systems and security protocols
Qualifications
- 1-3 years of IT help desk or desktop support experience
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (Jira/ServiceNow preferred)
- Ability to work flexible hours including occasional on-call duties
- Valid Tennessee driver's license for occasional site visits