Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Sacramento! We're seeking a tech-savvy problem-solver to deliver exceptional user support across our organization. This is a fantastic opportunity to launch or advance your career in a fast-paced environment with competitive compensation and growth potential. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document all support tickets using ServiceNow ticketing system
- Install and configure desktops, laptops, and peripherals
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT systems and security protocols
- Maintain inventory of IT assets and equipment
Qualifications
- 1+ years of Help Desk/IT support experience required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- Excellent verbal and written communication abilities
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional evenings