Job Description
Join our dynamic IT team in Houston as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. Apply today to become part of our innovative team!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via remote and on-site assistance
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Deploy and configure end-user devices and peripherals
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong diagnostic and problem-solving abilities
- Excellent verbal/written communication skills
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Ability to prioritize tasks and manage multiple tickets simultaneously