Job Description
We are looking for a highly skilled and customer-focused Help Desk Support Specialist to join our growing team in beautiful Honolulu, Hawaii. If you have a passion for technology and a knack for solving problems, we offer a competitive salary and a flexible schedule designed to support your work-life balance. As part of our team, you will be the first point of contact for our employees and clients, ensuring seamless IT operations across the island.
Why Join Us?
- Competitive hourly wage and comprehensive benefits package.
- Flexible working hours to accommodate your lifestyle.
- Opportunity to work in a dynamic, supportive environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems (Zendesk/Jira) to end-users.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Configure and manage mobile device management (MDM) solutions.
- Perform regular system updates, patch management, and security configurations.
- Maintain accurate documentation of technical issues and resolutions in the knowledge base.
- Collaborate with senior IT staff to escalate and resolve complex incidents efficiently.
- Conduct on-site visits for hardware installation and maintenance within Honolulu.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or Information Technology is preferred.
- 1-2 years of experience in Help Desk, Technical Support, or IT Service Desk roles.
- Strong working knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work flexible hours, including evenings and weekends, as required.
- Reliable internet connection and home office setup if working remotely.