Job Description
Are you a tech-savvy problem solver looking for your next career move? Nevada Tech Solutions is urgently hiring a dedicated Help Desk Support Specialist to join our growing team in Henderson, NV. We pride ourselves on delivering exceptional IT support to our clients and employees. If you have a passion for technology and a knack for helping people, we want to hear from you!
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- A collaborative and dynamic work environment.
- Location: Conveniently located in the heart of Henderson, NV.
Job Overview:
As a Help Desk Support Specialist, you will be the first point of contact for our users, resolving technical issues and ensuring smooth IT operations. You will play a crucial role in maintaining our technology infrastructure and supporting our diverse client base.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve IT help desk tickets in a timely and professional manner.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist users with password resets, software installations, and hardware repairs.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior IT staff to resolve complex technical problems.
- Conduct regular system checks and hardware inventory management.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- 1-3 years of professional experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office 365 suite.
- Experience with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Excellent communication skills and a customer-first attitude.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with networking concepts and basic troubleshooting.