Job Description
Start Tomorrow! Help Desk Support Specialist Opportunity in Henderson, NV
Join our dynamic IT team as a Help Desk Support Specialist and make an immediate impact! We're seeking tech-savvy professionals to deliver exceptional user support while accelerating your career in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the chance to solve complex challenges for enterprise clients.
Why You'll Love This Role:
- Immediate start date – no waiting!
- Collaborative culture focused on innovation
- Growth opportunities into cloud infrastructure and cybersecurity
- Modern hybrid work options
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and remote desktop tools
- Document tickets using ITIL-compliant systems (ServiceNow/Jira)
- Deploy and manage Active Directory accounts and permissions
- Conduct endpoint security scans and vulnerability assessments
- Train users on cybersecurity best practices
- Collaborate with network engineering teams on infrastructure projects
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+/Network+ or equivalent certification
- Proficiency in remote desktop tools (TeamViewer/AnyConnect)
- Strong knowledge of Active Directory and Office 365
- Experience with ticketing systems (ServiceNow preferred)
- Excellent problem-solving and communication skills
- Ability to work rotating on-call schedules