Job Description
Are you a dedicated IT professional looking for a role that offers flexibility without compromising on quality? Horizon IT Solutions is seeking a Help Desk Support Specialist to join our dynamic team in Honolulu, HI.
We are looking for individuals who thrive in a fast-paced environment and enjoy solving technical puzzles. This is a fantastic opportunity for someone seeking flexible hours to work around personal commitments while maintaining a rewarding career.
Why Join Us?
• Flexible Schedule: We understand work-life balance. Our hours are designed to accommodate your needs.
• Competitive Pay: Earn between $25 and $45/hour based on experience.
• Professional Growth: Work with cutting-edge technology and experienced mentors.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including printers, operating systems, and network connectivity.
- Maintain and update the company knowledge base with troubleshooting guides and FAQs.
- Log all support requests and track resolution progress using our ticketing system (Zendesk/ServiceNow).
- Assist in the deployment and configuration of new devices and software updates.
- Conduct end-user training sessions to improve technical literacy and self-service capabilities.
- Collaborate with senior IT staff to escalate complex issues and improve support processes.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT is a plus.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite (Word, Excel, Outlook).
- Experience with remote support tools (TeamViewer, LogMeIn) and ticketing systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to explain complex technical concepts to non-technical users in simple terms.
- Self-motivated and capable of working independently with flexible hours.