Job Description
Join our innovative IT team as a Help Desk Support Specialist with flexible scheduling options! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining work-life balance. Enjoy competitive pay, growth opportunities, and a collaborative environment at our Anaheim headquarters. Perfect for students, parents, or professionals seeking adaptable hours.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system with SLA compliance and documentation best practices
- Deploy and configure standard office equipment (printers, mobile devices, etc.)
- Create and maintain user documentation for common IT procedures
- Collaborate with senior engineers on escalated technical challenges
- Conduct periodic system health checks and preventive maintenance
- Train end-users on security protocols and software applications
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent IT certification required
- Proficiency with ServiceNow, Zendesk, or similar ticketing systems
- Strong troubleshooting skills for network connectivity and cloud services
- Excellent written/verbal communication abilities
- Experience with Active Directory and Office 365 administration
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends as needed