Job Description
Are you a tech-savvy problem solver looking for an opportunity where we provide the tools? At InnovateTech Toledo, we are seeking a dedicated Help Desk Support Specialist to join our growing team. We understand that having the right gear is essential for success, which is why we provide top-tier equipment to all our support staff.
In this role, you will be the face of our IT department, ensuring our employees have the technical resources they need to succeed. We pride ourselves on a collaborative culture, competitive benefits, and a clear path for career advancement within the tech industry.
In this role, you will be the face of our IT department, ensuring our employees have the technical resources they need to succeed. We pride ourselves on a collaborative culture, competitive benefits, and a clear path for career advancement within the tech industry.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (ServiceNow/Jira).
- Install, configure, and troubleshoot hardware, including laptops, desktops, printers, and mobile devices.
- Manage IT asset inventory and ensure proper documentation of all hardware and software licenses.
- Resolve network connectivity issues and assist with Wi-Fi and VPN configurations.
- Respond to service requests in a timely manner and escalate complex issues to senior technicians.
- Train end-users on new software applications and standard operating procedures.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field is preferred.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Certifications such as CompTIA A+ or ITIL Foundation are a strong plus.
- Proficient in Microsoft Office Suite and basic knowledge of Windows, Linux, or macOS.
- Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong troubleshooting skills and the ability to work independently as well as part of a team.