Job Description
Are you a tech-savvy professional looking to join a dynamic team in the heart of the Bay Area? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing IT department. We pride ourselves on providing our employees with state-of-the-art equipment to ensure they have the best tools to succeed.
In this role, you will be the first point of contact for our internal staff, providing top-tier technical support and troubleshooting. We value clear communication, problem-solving skills, and a proactive approach to IT service delivery. If you are ready to take your career to the next level with a company that invests in its team, we want to hear from you.
Why Join Us?
- Equipment Provided: We provide you with the latest MacBook Pro, dual monitors, and ergonomic peripherals.
- Growth Opportunities: Clear path for advancement into Systems Administration or Network Engineering.
- Modern Environment: Work in a collaborative, innovative tech hub in downtown San Francisco.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (e.g., ServiceNow, Zendesk) for hardware and software issues.
- Perform troubleshooting and diagnostics on desktops, laptops, printers, and mobile devices (iOS/Android).
- Deploy, configure, and manage end-user equipment, ensuring all systems are patched and secure.
- Collaborate with the IT team to maintain accurate asset inventory and hardware lifecycles.
- Conduct user training sessions to promote efficient use of software applications and IT resources.
- Respond to help desk tickets within defined Service Level Agreements (SLAs).
- Assist in the administration of the Local Area Network (LAN) and Wireless Network (WLAN).
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Certification such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator is a plus.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Proficiency in troubleshooting hardware peripherals, printers, and network connectivity issues.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.