Job Description
Are you a tech-savvy professional looking for a stable role with full equipment support?
Join a dynamic team in beautiful St. Petersburg, FL, where we value technical expertise and customer service excellence. As a Help Desk Support Specialist, you will be the first point of contact for our employees, resolving technical issues efficiently. We are pleased to offer a comprehensive benefits package that includes full equipment provision, ensuring you have the latest tools to succeed.
We are looking for a proactive problem solver who thrives in a fast-paced environment and is ready to make an impact.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop.
- Install, configure, and troubleshoot hardware, software, and peripherals.
- Manage and resolve IT service tickets within defined service level agreements.
- Assist with network connectivity issues and hardware repairs.
- Maintain accurate documentation of all support incidents and resolutions.
- Train end-users on new software and hardware deployments.
Qualifications
- High school diploma or GED; Associate degree in IT, Computer Science, or related field preferred.
- 1-3 years of experience in Help Desk or IT Support roles.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tickets and work under pressure.
- Relevant certifications (CompTIA A+, Network+) are a plus.