Job Description
Join our award-winning IT team in Virginia Beach! We're seeking a dedicated Help Desk Support Specialist to deliver exceptional technical assistance. As a valued team member, you'll receive all necessary equipment—including laptops, peripherals, and software—so you can focus on solving challenges and empowering users. Enjoy competitive benefits, professional growth opportunities, and a collaborative environment where your expertise makes a difference.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document incidents and maintain accurate ticket records in ServiceNow
- Deploy and configure company-provided equipment (laptops, peripherals, etc.)
- Train users on software applications and security protocols
- Collaborate with IT teams to escalate complex issues
- Conduct regular system health checks and preventative maintenance
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office 365, and network troubleshooting
- CompTIA A+ or similar certification preferred
- Strong customer service skills with patience and empathy
- Ability to work independently and prioritize tasks
- Experience with ticketing systems (ServiceNow, Zendesk)
- Valid driver's license and reliable transportation