Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Portland's vibrant tech hub! We provide all necessary equipment – laptops, monitors, peripherals, and software – so you can focus on delivering exceptional technical support. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise makes an immediate impact. Work in downtown Portland with flexible hybrid options and growth opportunities into systems administration or cybersecurity.
Responsibilities
- Deliver prompt remote/on-site technical support for hardware/software issues across 200+ employees
- Deploy, configure, and troubleshoot Windows/macOS workstations, peripherals, and cloud-based applications
- Manage IT service desk tickets using Jira with SLA adherence and 95% resolution rate
- Create/update technical documentation and knowledge base articles
- Collaborate with network/security teams on endpoint protection initiatives
- Train staff on new technology adoption and cybersecurity best practices
- Proactively monitor system health and implement preventative maintenance
Qualifications
- 2+ years in corporate help desk or tier-2 technical support role
- Expert-level troubleshooting of Windows 10/11, macOS, Office 365, and G Suite
- CompTIA A+/Network+ or equivalent industry certification
- Proficient in ticketing systems (Jira/ServiceNow) and remote desktop tools
- Strong customer service skills with ability to translate technical concepts
- Experience with hardware deployment lifecycle and asset management
- Basic networking knowledge (TCP/IP, DNS, DHCP) and security protocols