Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Chicago! We provide all necessary equipment including laptops, peripherals, and software so you can focus on delivering exceptional technical support. Enjoy a collaborative environment with competitive benefits and growth opportunities in the heart of downtown Chicago.
Responsibilities
- Provide remote and onsite technical support for hardware/software issues
- Diagnose and resolve network connectivity problems
- Manage service tickets and document solutions in ITSM system
- Train users on new technology deployments
- Monitor system performance and security protocols
- Collaborate with IT infrastructure team on system upgrades
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS and Active Directory
- Strong troubleshooting and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional weekends