Job Description
Join our dynamic team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a customer-focused professional to deliver exceptional technical support with all equipment provided. Enjoy a modern workspace, competitive benefits, and opportunities for career growth in a thriving tech hub.
Why Apply?
• Cutting-edge equipment (laptop, headset, peripherals)
• Comprehensive training program
• Collaborative team environment
• Flexible work arrangements available
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues remotely
- Manage IT asset inventory and equipment provisioning
- Document tickets using ServiceNow/Jira systems
- Train end-users on new technologies and best practices
- Escalate complex issues to senior engineers
- Support on-site equipment setups when required
Qualifications
- 2+ years of help desk or IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows/macOS and cloud services
- Strong troubleshooting and diagnostic skills
- Excellent written/verbal communication abilities
- Experience with Service Desk tools (e.g., Zendesk, Freshdesk)
- Ability to work flexible hours including occasional weekends