Job Description
Are you a tech-savvy problem solver looking to make an impact in the heart of North Carolina? TechSolutions Charlotte is seeking a dedicated Help Desk Support Specialist to join our dynamic IT team. We pride ourselves on delivering top-tier service to our employees and clients, offering a hybrid work environment that allows you to balance on-site collaboration in the Queen City with the flexibility of remote work.
In this role, you will be the first line of defense for our organization, ensuring that our team remains productive and connected. If you have a passion for technology and a knack for customer service, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person assistance.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently and accurately.
- Manage and prioritize incoming IT tickets using our ServiceNow ticketing system.
- Assist in the deployment, configuration, and maintenance of workstations, mobile devices, and peripherals.
- Maintain accurate asset inventory records and perform regular hardware audits.
- Educate end-users on IT best practices, security protocols, and software updates.
- Escalate complex technical issues to senior engineers while providing interim solutions.
Qualifications
- High school diploma or equivalent (Associate's degree in Computer Science or IT preferred).
- Valid CompTIA A+ or Microsoft MCSA certification is a strong plus.
- Minimum of 1-3 years of experience in a Help Desk or IT Support role.
- Proficiency in troubleshooting Windows 10/11, macOS, and mobile operating systems.
- Strong customer service skills with the ability to communicate technical concepts to non-technical users.
- Experience with ITSM tools (e.g., ServiceNow, Jira, Zendesk).
- Ability to work independently and collaboratively in a fast-paced environment.