Job Description
Are you a technical troubleshooter looking for a rewarding career in a dynamic environment? Apex IT Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Charlotte, NC.
As a key member of our IT team, you will be the first line of defense for our employees, ensuring seamless technology operations and top-tier user satisfaction. We pride ourselves on our collaborative culture and commitment to professional growth.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model (3 days in-office).
- Professional development and certification reimbursement.
- State-of-the-art equipment and work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Troubleshoot and resolve desktop infrastructure problems, including printers, laptops, and peripherals.
- Manage and maintain the IT ticketing system (ServiceNow/Zendesk) to ensure timely response times.
- Configure and set up new user workstations, ensuring proper security protocols and software installations.
- Conduct user training sessions on company policies and software applications.
- Document all technical issues, resolutions, and system changes in the knowledge base.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field preferred.
- 1-3 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Office Suite and Windows 10/11 operating systems.
- Familiarity with Active Directory and basic networking concepts.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to lift and carry equipment weighing up to 25 lbs as needed.